Behavioral Health - Outer Cape Health Services
Mental Health Counseling • Provincetown, MA
Ratings by platform
- Birdeye (Google/Birdeye): 4.2/5 stars (198 reviews (aggregated))
What patients say
Patients praise
- Professional, caring, and knowledgeable clinical staff when appointments are fulfilled
- Efficient, friendly front desk service for some patients
- Convenient, clean facility and pharmacy access
Common complaints
- Extreme difficulty reaching staff via phone
- Canceled or delayed appointments
- Languishing or dropped specialist referrals
- Long wait times (up to nine months) for behavioral health clinicians
- Concerns regarding communication and management competency
- Confusion over service availability and insurance coverage
In patients' words
"Interviews with Jefferson and five other patients at OCHS revealed a few common themes: appointments that are canceled at the last minute, referrals to specialists that languish, and extreme difficulty getting answers over the phone."
— The Provincetown Independent"At Outer Cape Health Services — the only provider of medical and behavioral health services here — the wait to be matched with a clinician for long-term care is at least nine months."
— The Provincetown Independent"Desk staff in PTown informs me that since July 1, 2025 they emphatically do NOT offer "Urgent Care" and are NOT covered by private insurance."
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Andrew Wang, MD at Outer Cape Health Services ...
Patients praise: Dr. Andrew Wang is specifically praised for being friendly, thorough, and informative · Dr. Andrew Wang noted for good bedside manner and knowledgeable care.
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