Rehabilitation Hospital in Princeton, WV - Encompass Health
Physical Therapy • Princeton, WV
Ratings by platform
- Encompass Health Facility Website/Aggregator: 8.9/10 (882 reviews (as of source date))
- OpenGovNY/Google-based sources: Mixed (5-star and 1-star reviews) (Not explicitly stated, but includes multiple user-submitted ratings)
What patients say
Patients praise
- Highly rated physical, occupational, and speech therapy teams noted for effectiveness and kindness
- Many patients and families express gratitude for positive rehabilitation outcomes and compassionate care during recovery
- Clean, welcoming environment and nutritious meal options frequently highlighted by satisfied patients
Common complaints
- Reports of poor staff responsiveness and long wait times for patient needs
- Issues with communication, discharge coordination, and organizational disarray expressed in some reviews
- Allegations of inadequate patient supervision leading to falls and injuries resulting in litigation
- Some third-party performance metrics suggest inconsistent quality-of-care data compared to regional averages
In patients' words
"My mother was there for 21 days and they were so amazing!! The nurses and techs were always so nice and helpful. The therapists were top notch!"
— LocalityBiz user review"80% of the staff are awful. They never come when called. When they finally come to see what's wrong, it takes them over an hour to get what you need."
— OpenGovNY user review"Plaintiff alleged that Encompass... failed to recognize [ ] Kenneda was at high risk for another fall and failed to place measures in place to prevent a fall."
— Legal filing in vLex US case lawMore clinics in Princeton
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