Intermountain Medical Center Family and Internal Medicine
Internal Medicine • Price, UT
Ratings by platform
- Birdeye: 3.5 out of 5 stars (2,150 reviews)
- Yelp: 2.8 out of 5 stars (1,236 reviews)
- ComplaintsBoard: 1.6 out of 5 stars (7 reviews, 13 complaints)
What patients say
Patients praise
- Strong clinical outcomes and specialized care, particularly in ICU and complex medical situations
- Many individual physicians receive high ratings from patients for bedside manner and attentiveness
- High percentage of patients (around 79%) would recommend the hospital
- Competitive cost-efficiency and value scores for hospital services relative to national benchmarks
Common complaints
- Significant frustrations with billing processes, including errors, payment plan deletions, and difficulties reaching resolutions
- Negative experiences with customer service, particularly centralized call centers and front-desk communication
- Occasional complaints regarding perceived lack of patient-centered support, rushed appointments, and communication breakdowns during hospital stays
In patients' words
"Intermountain Health took the word CARE out of their name and their patient visits, and their doctors are more interested in hurry up visits with minimal diagnostics than actually figuring out what to do."
— Yelp review"I have called the financial billing customer service phone number and have spoken to several financial representatives and they have complained that this is an ongoing issue with a lot of patients... they have to have a supervisor call them back."
— BBB complaint"My mom had a long stay in the ICU at a different hospital and was only getting worse, but when we moved her to IMC she finally started getting better! The doctors and nurses at IMC had a great system in place to help my mom get back to normal..."
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