Northern Light Rehabilitation - Northern Light AR Gould Hospital
Physical Therapy • Presque Isle, ME
Ratings by platform
- Healthgrades (via CMS HCAHPS): 70% of patients rated their care as a 9 or 10 (N/A (HCAHPS survey data))
- Leapfrog Group (Elective Outpatient Surgery): 82% of patients rated the facility highly; 76% willing to recommend (N/A (OAS CAHPS survey))
- SeniorHealthDatabase: 2/5 stars (N/A)
- Nursa (clinician reviews): 3.30/5 stars (124 reviews)
What patients say
Patients praise
- Some patients express high satisfaction with specific physicians and surgical outcomes
- Positive experiences noted regarding prompt emergency response in certain instances
- High marks in elective outpatient surgery satisfaction surveys for staff facilities and communication
Common complaints
- Reports of poor bedside manner, communication, and responsiveness from nursing staff
- Concerns regarding billing processes and payment requirements for medical procedures
- Long emergency department wait times and reports of fragmented communication with patients
- Documented instances of medical malpractice, including a significant $23 million verdict in 2026 and a pending lawsuit related to alleged negligence in patient care
- Specific complaints about lack of coordination in documenting patient history and follow-up plans
In patients' words
"I don't care what anyone else has to say about this place alls I know is for my recent kidney attack this place was like greased lightning... Eey quick very professional..then the ICU unit all nurses all personal in that department very professional..caring and knowledgeable."
— MyHospitalNow.com"This place makes it clear it only cares about money refused to even schedule a mri appointment witch they said was needed without full payment on the spot dispite the fact I offered to make a down payment... no effort to help or listen just dismissed and left to suffer."
— LocalityBiz"On Thursday, an Aroostook County jury found that Northern Light Health had committed medical malpractice, through several employees who treated Giordano, by failing to fully interpret the scan and his later complaints... Giordano was awarded $23.1 million in damages."
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