Northern Light AR Gould Hospital
Hospice Care • Presque Isle, ME
Ratings by platform
- CMS HCAHPS data (via Momentary Labs): 3 out of 5 stars (overall patient satisfaction) (254 completed surveys)
- Leapfrog Group: 82% willingness to recommend
What patients say
Patients praise
- strong nurse communication scores compared to national averages
- effective doctor communication reported by many patients
- cleanliness ratings above national average
Common complaints
- long emergency room wait times
- difficulties with billing and payment policies
- concerns regarding staff responsiveness and communication
- perceived lack of documentation or follow-up coordination
In patients' words
"This place makes it clear it only cares about money... I've got one last appointment... I'll be traveling along ways to seek proper treatment elsewhere."
— LocalityBiz User Review"Very slow for coming in with severe high blood pressure possible heart attack and sitting here for 4 hrs..."
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