Assisted Living - Powell Valley Healthcare
Assisted Living & Geriatric Care • Powell, WY
Ratings by platform
- Birdeye: 4.3/5 stars (Google-based reviews) (6 reviews)
- U.S. News & World Report (Nursing Home): 3/5 stars (N/A)
- NursingHomeDex (Nursing Home): 2/5 stars (N/A)
What patients say
Patients praise
- Recent recognition for customer experience (2026 award)
- Staff appreciation for being caring and dedicated in certain testimonials
- Reports of engaging activities for residents in the care center
- Heartland residents reporting high satisfaction with care and services
Common complaints
- Reports of neglect and poor hygiene standards in the nursing facility
- Historical concerns regarding staff misconduct, communication, and responsiveness
- Regulatory findings of deficiencies related to resident abuse and accident hazards (2023-2025)
- Criticism of hospital administration and specific clinic departments like pain management and post-operative care
In patients' words
"If I were rating your hospital on a scale of 1 to 10, I’d give it a 100. Everyone has been awesome, and they have all went above and beyond."
— Testimonial on Powell Valley Healthcare website"One visitor described a distressing experience at the emergency room, citing locked doors and extremely rude staff, which they felt contributed to a personal tragedy."
— Summary of negative feedback on MyCaringPlanMore clinics in Powell
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