Brookside Family Practice & Pediatrics

Patients praise

• Some patients report compassionate, attentive, and helpful staff members
• Specific providers have been praised for competence and listening to patient concerns
• Occasional reports of quick appointment availability

Common complaints

• Rude, unprofessional, and unhelpful front desk and office staff
• Issues with billing, including double billing co-pays
• Difficulty scheduling appointments, inconsistent communication, and appointment cancellations/changes without notice
• Long wait times during visits
• High staff turnover, particularly among doctors
• Perception of declining quality of care in recent years