Mental Health & Substance Abuse Treatment in Pottstown, PA
Mental Health & Behavioral Health • Pottstown, PA
Ratings by platform
- Rehab.com (Progressions Behavioral Health Services): 2.82/5 (11 reviews)
- Rehab.com (Pottstown Comprehensive Treatment Center): 3.53/5 (40 reviews)
- Rehab.com (Penn Foundation Behavioral Health Services): 3.5/5 (4 reviews)
- Trustburn (Progressions of Pottstown): 2.7/5 (7 reviews)
What patients say
Patients praise
- Presence of some helpful and supportive individual therapists or staff members
- Convenience and accessibility of services such as telehealth or same-day admissions at some locations
- Effectiveness of Medication-Assisted Treatment (MAT) for some clients
Common complaints
- Difficulty reaching staff and poor communication
- Unprofessional, rude, or condescending behavior from administrative and some clinical staff
- Concerns regarding billing practices and payment issues
- Perceived lack of empathy or respect for patients, sometimes describing a dehumanizing culture
- Inconsistency in quality of care and therapist turnover causing treatment disruptions
In patients' words
"Hard to get a hold of anyone and they never call you back...awful service"
— Rehab.com user review (Progressions Behavioral Health)"The therapists and caseworkers are for the most part fine... The office staff, nursing staff and pharmacy staff leave much to be desired; in professionalism, customer service, basic politeness and empathy, they are very subpar."
— LocalityBiz user review (Creative Health Services)"They bill you for services you already paid for and when you show them evidence of this, they continue to bill you. Avoid at all costs."
— LocalityBiz user review (LifeWorks Counseling Center)"Every day that I come to this clinic I am greeted with smiles by every staff member I encounter... Any issue or problem I've ever had that I brought up to the staff, they've addressed and taken care of in a timely manner."
— Rehab.com user review (Pottstown Comprehensive Treatment Center)More clinics in Pottstown
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