Urgent Care - Potsdam | Rochester Regional Health
Urgent Care • Potsdam, NY
Ratings by platform
- US News & World Report (Hospital-wide data): 3 out of 5 stars for Canton-Potsdam Hospital overall patient experience (Not specified (US News dataset))
- Poyst (RRH Urgent Care - Rochester location): 4.2 out of 5 stars (5 reviews)
What patients say
Patients praise
- Knowledgeable and kind medical staff in some urgent care settings
- Thorough care provided by healthcare providers
- Efforts by staff to accommodate patients despite high demand
Common complaints
- Difficulty reaching billing department and receiving callbacks
- Long wait times for services, including lab appointments and urgent care visits
- Concerns regarding communication and follow-up on patient inquiries
- General dissatisfaction with hospital emergency care experiences within the broader health network
In patients' words
"I called the women center three times and was told that I would get a call back to schedule these appointments... I wouldn't treat my customers like that."
— Better Business Bureau complaint regarding Rochester Regional Health network"The provider was very nice. However, the wait was unacceptable. ... It has been three and a half hours since I arrived here."
— Review for RRH Urgent Care (Rochester location)More clinics in Potsdam
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