Primary Care - Potsdam | Rochester Regional Health
Primary Care • Potsdam, NY
Ratings by platform
- Healthgrades (Hospital-level): 68% patient recommendation rate (Canton-Potsdam Hospital aggregate) (Based on HCAHPS survey data)
- US News & World Report (Family Medicine/Primary Care): 3 / 5 stars (15 reviews)
- Vivian Health: 3.9 / 5 stars (9 reviews)
What patients say
Patients praise
- High praise for nursing staff and bedside manner in specialty and hospital care settings
- Commendations for compassionate care in oncology and inpatient departments
- Some providers noted for taking time to explain conditions and listening to patients
Common complaints
- Patient frustration with billing, administrative communication, and wait times
- Complaints regarding bedside manner and perceived lack of provider attentiveness in some instances
- Concerns over medical navigation and referral processes
In patients' words
"The ambulance team, ER doctors, nurses, and staff who cared for me were amazing... they treated me and others with the utmost care and dignity."
— North Country Now (Patient Testimonial)"It looks like Rochester regional cares more about how much money they can make than patients."
— LocalityBiz (User Review)"Ms.White does a good job. She listens to your concerns and addresses them. She is the best you can get at Rochester Regional's Lawrence Ave location."
— Healthgrades (Provider Review)More clinics in Potsdam
Canton-Potsdam Hospital - NYS Health Profiles
Patients praise: Communication regarding care instructions · Overall patient willingness to recommend hospital.
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Dr. A Martin Clark | Potsdam, New York Orthopaedic Surgeon - Stryker
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Dr. Atif Iqbal, MD, Pain Medicine Physician - Potsdam, NY
Patients praise: Competent and caring clinical approach · Good bedside manner and effective explanation of conditions and treatments.
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Patients praise: Highly rated bedside manner and medical treatment for specific physical medicine providers..
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