Women's Health - Potsdam | Rochester Regional Health
OB-GYN • Potsdam, NY
Ratings by platform
- Healthgrades: 68% patient experience rating (percent who gave a rating of 9 or 10) (N/A)
- U.S. News & World Report: 3 out of 5 (Patient Experience Score) (N/A)
- Yelp: 2.5 out of 5 stars (74 reviews)
What patients say
Patients praise
- Compassionate and attentive care from specific nurses, social workers, and oncological staff
- Patients feeling heard and supported by specific care teams, particularly in specialized departments like cancer care
- High-quality medical explanations provided by certain physicians
- General patient experience ratings at Canton-Potsdam Hospital are comparable to national averages
Common complaints
- Difficulties with administrative tasks such as scheduling prenatal visits and receiving call-backs
- Long wait times in emergency or clinic settings
- Concerns regarding staff bedside manner and perceived lack of empathy
- Challenges with medical billing, including lack of transparency and unresponsive billing departments
- Instances of perceived poor clinical communication or inadequate treatment quality
In patients' words
"GO SOMEPLACE ELSE, FIND OTHER PROVIDERS...YOUR HEALTH IS WORTH SOME GAS...."
— Healthgrades review"If you want to be treated like a dog at a pound then come here. They do not care about patients at all they will leave you waiting for hours for one little flu test to come back."
— LocalityBiz review"From the beginning, I was treated with respect and dignity. Everyone from Julie and Katie, the receptionists, to Darien, Rachel, Mickey, Emily, and eventually Helen and Ally made sure I was comfortable..."
— North Country Now, patient testimonialMore clinics in Potsdam
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