Intermed
Primary Care • Portland, ME
Ratings by platform
- Solv Health: 3.7 out of 5 (3)
- Facebook: 80% recommend (48 reviews)
What patients say
Patients praise
- High-quality medical staff and clinical expertise
- Personalized and attentive care from individual physicians
- Efficiency in accommodating urgent cases for some patients
- Comprehensive range of medical services available in one organization
Common complaints
- Billing and administrative transparency issues
- Long hold times and difficulties accessing care
- Issues with timely medication refills and appointment scheduling
- Patient frustration with communication and follow-up processes
- Concerns regarding urgent care accessibility and policies
In patients' words
"The billing practices of Intermed billing is purposely deceptive, confusing and not transparent. The statements are unreadable and trying to find how much you owe via the statements or on line portal is impossible."
— Patient review on LocalityBiz"In a note sent to patients last month, Intermed Chief Medical Officer Dan Loiselle acknowledged the difficulties around accessing health care, including long hold times and hurdles to getting prior authorizations, but was writing 'to gently remind everyone of the importance of kindness and respect in all interactions.'"
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