MaineHealth Comprehensive Addiction Medicine - Portland
Addiction Treatment • Portland, ME
Ratings by platform
- Birdeye: 5/5 stars (7 reviews aggregated) (7 reviews)
- WebMD Care (Dr. Sarah Hipkens): 5/5 stars (6 ratings (1 written review))
- Vitals (Dr. Kristen B. Silvia): 4.2/5 stars (17 ratings (9 written reviews))
- Vitals (Dr. Sarah E. Hipkens): 4.6/5 stars (5 ratings (2 written reviews))
What patients say
Patients praise
- supportive and welcoming staff
- thorough, caring, and communicative physicians
- helpful resources and effective addiction treatment navigation
- genuine interest in patient well-being and clear communication
Common complaints
- allegations of psychological abuse and overstepping boundaries by specific provider
- reports of provider oversharing personal life and using manipulative tactics
- claims of retaliation and withholding services
In patients' words
"They are absolutely phenomenal there in every way... so helpful and welcoming and just great people so highly recommend."
— Birdeye Review"I Love Doctor Sarah Hipkens. She is very kind, funny, generous with information regarding my condition. Comforting and fast."
— Vitals Review"Dr. Silvia psychologically abused me for months... She spent much of our time oversharing about her own life... When I tried to sever the relationship a few times, like a classic abuser, she would either become nice or would get vindictive."
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