Rehab/Physical Therapy - Portales - Roosevelt General Hospital
Physical Therapy • Portales, NM
Ratings by platform
- MedicalRecords.com: 2.4/5 (28 reviews)
- Healthgrades: 64% (Patient Experience Rating)
- HospitalCareData.com: Average summary star rating
What patients say
Patients praise
- Quick wait times, particularly in the emergency department
- Caring and attentive nursing staff mentioned in several reviews
- Positive experiences with specific providers and medical assistants
- Small, local hospital accessibility
Common complaints
- Billing and collections communication issues
- Perceived lack of professional bedside manner or dismissive attitudes from some staff/providers
- Patient experience ratings lower than national average
- Specific incidents of dissatisfaction in the emergency department
In patients' words
"The entire staff was awesome!!! Teagon, Dr Lingala’s medical assistant was awesome!!! He very kind and caring. Through his work it was always yes sir or no sir. Nice conversation. He is an excellent member to the staff!!! Dr Lingala was awesome like always!!!"
— LocalityBiz.com"My wife asked the dr for things to help calm her from throwing up. Wife asked for a blanket or even an iv and they told her no... the dr told her 'this is my er if you dont like it you can get out!'"
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