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Family MedicinePortales, NM

★★★★☆4.2/5168 reviews across 4 platforms

Ratings by platform

  • OpenDataNY (La Casa Family Health Center): 3.1 out of 5 (Not explicitly stated total count)
  • Birdeye (Kennedy Guadalupe M): 3.3 out of 5 (3 reviews)
  • Ratings.MD (Jamie Bassell, FNP-C): 4.3 out of 5 (159 verified ratings)
  • Yelp (New Mexico Primary Care Group - note: primarily Las Cruces based): 3.0 out of 5 (6 reviews)

What patients say

Patients praise

  • Providers noted as thorough, attentive, and caring
  • Helpful and kind front desk staff in some instances
  • Effective patient-provider relationships for long-term care

Common complaints

  • Long wait times and overcrowding
  • Perceived lack of clear communication or follow-up from staff and providers
  • Negative experiences with specific diagnostic or billing practices

In patients' words

"Dont expect to be seen any where close to your scheduled appointment time."

OpenDataNY (La Casa Family Health Center review)

"The clinic gets overcrowded and the wait can be long. Kennedy, however, is wonderful. She's down to earth, thorough, and pleasant. Most importantly, she cares and listens."

Birdeye (Review of Kennedy Guadalupe M)

"The provider was very caring and knowledgeable and explained everything to me. I wish I could use him as my primary doctor! Also his nurse was very nice and caring. The front desk clerk was very helpful."

Ratings.MD (Review of Jamie Bassell)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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