Texas State Optical: Optometrist in Port Arthur
Vision Care • Port Arthur, TX
Ratings by platform
- Aggregated review platforms: 4.2/5 (156 reviews (aggregated))
What patients say
Patients praise
- Professional, attentive, and knowledgeable optometrists/doctors
- Thorough and comprehensive eye exams
- Efficient appointment processes and short wait times for some patients
- Friendly and helpful staff in clinical roles
Common complaints
- Unprofessional or rude behavior by front desk staff
- Perceived poor customer service over the phone
- Long wait times or issues with appointment scheduling/paperwork
In patients' words
"The 2 ladies at the front desk that checked people in and answered the phone... were making fun of the people calling in on the phone and belittling them and other customers in front of me... The doctor was very nice, professional, and apologetic."
— Customer review on aggregated platform"Best office ever. The doctor is phenomenal. She listens to your concerns and explains everything. Patient service is top notch. Every single employee made me feel welcome."
— Texas State Optical website testimonialsMore clinics in Port Arthur
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