Orthopedics - The Medical Center of Southeast Texas
Orthopedics • Port Arthur, TX
Ratings by platform
- Healthgrades / Medicare Care Compare: 54-55% patient recommendation rate (Not specified overall)
- Birdeye (Orthopedics and Sports Medicine specialty clinic): 4.9/5 stars (140 reviews)
- Vitals (for Dr. Kristine Banks): 4.4/5 stars (50 ratings)
What patients say
Patients praise
- High patient appreciation for specific orthopedic surgeons, notably Dr. Kristine Banks
- Compassionate and professional care within certain departments such as NICU and outpatient/day surgery units
- Recognition of supportive and helpful administrative staff in registration processes
Common complaints
- Extended wait times for services, particularly in emergency or pain management contexts
- Inconsistent communication regarding patient care and procedures
- Concerns regarding billing, insurance coding, and financial policies
- Generally low patient satisfaction scores for the hospital facility overall
In patients' words
"I was very satisfied with Dr Banks and her staff . I would recommend her very highly to anyone needing her help thanks again Dr Banks"
— Vitals Review"Charged $12000 For something that was not agreed upon. They refuse to code correctly to my insurance company."
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