Healthcare and Eldercare | Pontiac, IL - Official Website
Primary Care • Pontiac, IL
Ratings by platform
- Accolade Healthcare of Pontiac: 4 out of 5 stars (CMS rating) (29-31 reviews (varies by platform))
- Good Samaritan - Pontiac: 4.4 out of 5 stars (aggregate review) (7 reviews)
- Goldwater Pontiac Nursing Home: 2 out of 5 stars (CMS rating) (Not explicitly provided (CMS data referenced))
- Evenglow Lodge: 5 out of 5 stars (CMS rating); 9.5 out of 10 (platform rating) (Not explicitly provided)
What patients say
Patients praise
- Kind, friendly, and helpful staff members who go above and beyond in patient care
- Effective rehabilitation and therapy services reported by residents and families
- High satisfaction and positive community reputation at top-rated facilities like Evenglow Lodge
- Professional, knowledgeable staff in nursing and assisted living settings
Common complaints
- Staffing shortages, particularly during early mornings and peak times, leading to delays in assistance
- Communication breakdowns, including unresponsiveness to phone inquiries or lack of updates regarding health status
- Hygiene and cleanliness concerns, including reports of unpleasant odors and poor sanitation in some areas
- Reported safety hazards and deficiencies in supervision identified in official inspections
In patients' words
"She complained that help takes a long time, especially early in the morning."
— Seniors.fyi review of Accolade Healthcare of Pontiac"They can't determine what type of nursing home this is because no one answers the phone or returns calls after messages."
— Seniors.fyi review of Good Samaritan - Pontiac"My aunt stayed at The Pointe in Pontiac for 7 months up until her passing. It was a great facility with people who cared, the employees went above and beyond to..."
— A Place for Mom review of The Pointe at PontiacMore clinics in Pontiac
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