Medical Services in Ponca City, OK - INTEGRIS Health
Urology • Ponca City, OK
Ratings by platform
- Centers for Medicare & Medicaid Services (CMS): 3 out of 5 stars (CMS quality rating) (Limited number of individual patient reviews available on third-party public platforms)
What patients say
Patients praise
- Friendly and helpful nursing staff reported by some patients during outpatient procedures
- Cleanliness of facilities and rooms are frequently noted positively by patients
- Satisfactory communication with doctors and nurses by a majority of patients according to clinical surveys
- Positive outcomes reported for planned outpatient procedures
Common complaints
- Billing and accounting issues, including concerns over upcharging and inconsistent billing statements
- Reports of slow or unresponsive nursing staff when assistance is requested
- Negative experiences with emergency room care, including delays and concerns over responsiveness to patient pain symptoms
- Perception of inconsistent or poor quality of care in specific emergency or diagnostic scenarios
In patients' words
"Had a great experience with a recent procedure with my 95 yr old grandmother. This was an outpatient procedure and the Nurses (Vickie and Jill) were excellent!"
— Yelp patient review"The accounting/billing dept. seems to be behind the times with their billing practices. They send you a statement they expect you to pay which was not the insurance agreed upon rate. They upcharge you and then apply overages to any future bill you may have."
— WebMD/third-party patient review"emergency room I would rate a 1 because it is located in Ponca city... ER nursing staff... Zero... didnt relay to dr that er patient was having chest and back pain."
— Yelp patient reviewMore clinics in Ponca City
Orthopedic Care & Surgery - Mercy
Patients praise: Patients praise the surgeon's expertise and thorough explanations · Supportive and professional clinical staff frequently mentioned.
Ponca City Clinic - Specialty Care - Stillwater Medical Center
Patients praise: Individual providers are often highly rated for being compassionate, knowledgeable, and taking time with patients · Some hospital departments recognized for patient experience and orthopedic excellence.
Orthopedics in Ponca City, OK
Patients praise: professional and kind staff · clear explanations of procedures and treatments.
Ponca City Clinic - Primary Care
Patients praise: Physicians are frequently described as attentive, thorough, and compassionate · Staff and nursing teams are often noted for being friendly and helpful.
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