Serving patients from Plymouth, Indiana > ...
Diagnostic Services • Plymouth, IN
Ratings by platform
- CMS HCAHPS: 3 out of 5 stars (overall patient satisfaction) (207 surveys completed)
- Ratings.MD and Saint Joseph Health System verified surveys: typically between 4.9 and 5.0 out of 5 for individual primary care providers (varies by provider (e.g., 93 to 265 ratings))
What patients say
Patients praise
- high ratings for individual nurse practitioners and primary care physicians in private clinic settings
- patients often report feeling heard, respected, and well-informed by these specific primary care providers
- generally positive experiences with outpatient care and pediatric services
- clean facilities in some practice settings
Common complaints
- reports of long wait times in the emergency room
- concerns regarding bedside manner and perceived lack of compassion from some providers
- complaints about inconsistent communication and follow-through on medical issues
- administrative issues including billing, record-keeping, and appointment scheduling difficulties
- frustration with the reduction of local services, such as the cessation of chemotherapy infusions at local clinics
In patients' words
"It takes a special person to care for an elderly person with disabilities and Dawn [Campbell, NP] does it very well. She takes all the time with me that it takes til she knows that I fully understand everything."
— Ratings.MD (Dawn Campbell, NP)"I went in with a burst appendix. Without even giving me any sort of exam, I was made out to be looking for pain medication. Given psych drugs and sent home to sleep through the pain."
— LocalityBiz (Saint Joseph Health System ER)"This place is awful, they dont even deserve 1 star in my opinion.... they will only call in one month of meds at a time. And even at calling a week or week in a half before running out of your meds... you have to go without meds because still no refill called in."
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