Locations | Regional West Health Services
Laboratory Services • Plattsmouth, NE
Ratings by platform
- Vivian Health: 2.8 out of 5 stars (35 reviews)
- Trustburn: 1.4 out of 5 stars (9 reviews)
What patients say
Patients praise
- Some patients report phenomenal care, particularly in intensive care units (ICU).
- Appreciation for compassionate nursing and medical staff who are accommodating to families.
- Positive experiences with specific surgeons and respiratory/physical therapy teams.
Common complaints
- Difficulties with the billing department and customer service, including long wait times to speak with staff, billing errors, and unprofessional conduct.
- Concerns regarding ER wait times.
In patients' words
"My husband was admitted into the ICU... The care we received was phenomenal... There were several standout nurses... They took such great care of my husband, as if they were caring for their own family – it meant everything to us."
— Regional West Health Services Official Website"However, there billing department and customer service are the worst group of people I have ever dealt with. Incompetent, rude, and unprofessional... I estimate that my wife and I spend at least 40 hours a year on the phone with Regional West trying to give them our money."
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