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Psychiatry • Plattsburgh, NY
Ratings by platform
- Birdeye / Google: 3.7 out of 5 stars (151 reviews (aggregated on Birdeye))
- Glassdoor: 3.6 out of 5 stars (employee reviews) (~80 reviews)
- Charity Navigator: Four-Star Charity (96% score) (N/A)
What patients say
Patients praise
- Some staff reported as helpful and friendly
Common complaints
- Difficulties reaching staff via telephone
- Long wait times on hold
- Concerns regarding professionalism and empathy of some staff/therapists
- Perceived lack of care for clients or poor communication from providers
In patients' words
"Getting someone on the phone is like winning the lottery. Prepare to be on hold for 20 mins. even if you have a basic question."
— User review via Birdeye/Google"Most of the staff are inadequate at their jobs. Many mental health providers lack empathy and/or allow their egos to become involved with their treatment of clients."
— User review via BirdeyeMore clinics in Plattsburgh
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