Family Medicine Center, UVM Health - Champlain Valley Physicians ...
Osteopathic Medicine • Plattsburgh, NY
Ratings by platform
- Vitals, LocalityBiz, Yelp, and various social media/complaint aggregators: mixed ratings, including some low scores around 2.7 out of 5 reported on some platforms (limited number of aggregated public reviews specifically for the Family Medicine Center, though broader CVPH hospital reviews are more frequent)
What patients say
Patients praise
- high quality of care from specific physicians
- clean and pleasant facility environment
- useful patient portal (MyChart) for appointments and records
- convenient alert system for earlier appointment availability
Common complaints
- administrative and communication issues (e.g., medication refill delays, lack of staff coordination)
- perceived lack of compassion or personal care
- long wait times in the emergency department
- understaffing concerns
In patients' words
"Patients are just dollar signs to this office. Very disappointed with the lack of genuine compassion and care..."
— LocalityBiz review"I've been going here for about 15 years. If you're lucky enough to get Dr. Cabrera, you're set for life. She covers everything! The place is very clean. The air is pleasant. Staff is nice. MyChart is extremely useful."
— LocalityBiz review"Very poor service. Many rooms are open, but they just don't have the numbers in staff. They are stressed, people are stressed and upset..."
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