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Mental Health • Plattsburgh, NY
Ratings by platform
- Birdeye/Google aggregate: 3.7 out of 5 stars (Approximately 150 reviews (aggregate platforms))
What patients say
Patients praise
- Some patients report excellent support and helpful service
- Integrated care model mentioned as an organizational goal
Common complaints
- Difficulty with scheduling and phone accessibility (long hold times)
- Perceived lack of empathy or poor bedside manner from some providers
- Concerns regarding treatment coordination and care management effectiveness
- Criticism of administrative/intake processes
- Reports of toxic or disorganized internal work environment (from employee reviews)
In patients' words
"Getting someone on the phone is like winning the lottery. Prepare to be on hold for 20 mins. even if you have a basic question."
— Patient review on FindRecoveryCenter"Most of the staff are inadequate at their jobs. Many mental health providers lack empathy and/or allow their egos to become involved with their treatment of clients."
— Patient review on Birdeye/GoogleMore clinics in Plattsburgh
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