Primary Care in Plano, TX | Baylor Scott & White Health
Primary Care • Plano, TX
Ratings by platform
- Hospital Compare/HCAHPS surveys: 91 out of 100 overall rating (919 surveys completed)
- Leapfrog Group: 92% Top Box Score for facility and staff experience (OAS CAHPS Survey (Outpatient/Ambulatory))
- Healthgrades: 89% would recommend; 89% gave a 9 or 10 rating (Healthgrades rating (Heart Hospital))
- PissedConsumer: 1.5 out of 5 stars
What patients say
Patients praise
- High overall patient satisfaction ratings in standardized surveys (e.g., 91-92%)
- High willingness to recommend the facility (e.g., 89%)
- Compassionate and kind care reported by some individual providers
- Strong performance in specific clinical quality domains
Common complaints
- Inconsistent care quality and responsiveness from staff
- Challenges and frustration regarding billing, coding, and insurance disputes
- Difficulties in scheduling appointments or communicating with providers
- Reports of poor customer service and perceived lack of empathy
In patients' words
"Overall the care of the providers is very good, they listen and attempt to make sure you're ok. The billing is a nightmare."
— Better Business Bureau review"I had met my out-of-pocket maximum for the year. I was billed $12,000 from one doctor and $600 from another. The procedure was billed as outpatient, so my responsibility went from $0 to $12,600. Baylor failed to give informed consent, which includes the cost of the procedure."
— PissedConsumer reviewMore clinics in Plano
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