Pipestone County Medical Center and Family Clinic Avera
Surgery • Pipestone, MN
Ratings by platform
- Vivian Health: 4.5/5 (2)
- Birdeye (Emergency Room): 2.8/5 (6)
- HCAHPS (Historical Data): 78% (Yes, would recommend) (89 (surveys))
What patients say
Patients praise
- Friendly and knowledgeable nursing and reception staff
- Generally high recommendation rates in older formal patient surveys (e.g., HCAHPS)
- Clean and well-maintained facility
Common complaints
- Complaints regarding the dismissal of specific providers (e.g., OB/GYN) leading to gaps in care and patient dissatisfaction
- Reports of staff not taking patient concerns or pain levels seriously, including accusations of being dismissive
- Concerns about long wait times and issues with the phone system
- Limited availability of ancillary support staff
In patients' words
"Nursing staff and receptionists are friendly, knowledgeable, and very skilled. I would not recommend going here though as I was a pregnancy patient of Dr. Scott's and they 'let her go' with short notice... My healthcare was delayed by a month. I felt lack of concern coming from the administration for my condition."
— LocalityBiz Review"It has lead to a lack of consistency of care for the majority of female patients and has, literally overnight, completely destroyed what we have worked so hard to build over the past eight years."
— Pipestone County Star article quoting a community memberMore clinics in Pipestone
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