Penn Family Medicine Phoenixville
Family Medicine • Phoenixville, PA
Ratings by platform
- WebMD (Dr. Leila Dumagsa-Mcgowan): 4.0/5 (20 ratings) (20 ratings; 1 review shown)
- WebMD (Dr. Melissa Hawtin): 4.0/5 (9 ratings) (9 ratings; 2 reviews shown)
- Healthgrades (Dr. Benjamin Chan): 5.0/5 (1 review) (1 review)
- Penn Family Medicine Phoenixville (WebMD practice listing): 0 ratings listed (Be the first to leave a review)
- Yelp (practice listing): No numeric rating captured in provided snippet (Not captured in provided snippet)
What patients say
Patients praise
- Attentive, thorough providers and clear explanations
- Welcoming/friendly staff and good office experience
- Short wait times and good responsiveness (e.g., patient portal, phone/appointments)
Common complaints
- Occasional negative bedside manner/feeling talked down to
- Some patients report improvement areas (WebMD “Needs Improvement” categories)
In patients' words
"“She is not my usual Dr. and for that I am thankful, but for my appointment I was talked down to and treated like I had no knowledge about my health history, and was belittled for not sharing the same opinion as her.”"
— WebMD review excerpt for Dr. Leila Dumagsa-Mcgowan"“Listens to you and provides clear explanations.”"
— WebMD review excerpt for Dr. Melissa Hawtin"“Great care by a super nice, very well informed and careful doctor!”"
— Healthgrades review excerpt for Dr. Benjamin Chan"“He is incredibly thorough, knowledgeable, attentive, and easy to talk to.”"
— Loc8NearMe review excerpt (practice/provider comments)"“I am having a problem with PMA Medical Specialists numbers for phoenixville... got the message saying ‘call cannot be completed as dialed’.”"
— WhoDoYou discussion/recommendations page comment (phone number issue)More clinics in Phoenixville
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