Federally Qualified Health Centers in Philadelphia
Federally Qualified Health Center (FQHC) • Philadelphia, MS
Ratings by platform
- Greater Philadelphia Health Action (GPHA): 1.6–1.7 out of 5 stars (~47–58 reviews)
- GPHA Southeast Health Center: 2.7 out of 5 stars (85 reviews)
- Oak Street Health Cobbs Creek: 4.4 out of 5 stars (123 reviews)
- Oak Street Health Parkside: 4.8 out of 5 stars (89 reviews)
What patients say
Patients praise
- Appreciation for the compassionate care provided by individual doctors and clinicians
- Value of comprehensive services, such as one-stop shops for dental, vision, and behavioral health
- Helpfulness of patient advocates and navigators in helping patients access care
- Convenient, clean, and modern facility environments in certain locations
- Commitment to serving underserved populations and providing community-focused care
Common complaints
- Long wait times for appointments and at the facility
- Unprofessional, rude, or unorganized administrative and front-desk staff
- Difficulty reaching the clinics by phone or scheduling appointments
- Frequent changes in providers or lack of consistent care
- Communication issues including billing concerns, prescription authorization delays, and unnotified appointment changes
- Concerns regarding the quality of clinical care and lack of personalized attention
In patients' words
"Questionable billing practices, ridiculously long wait, inaccurate evaluations, HIPAA violations, and unknowledgeable medical practitioners."
— Yelp review for Greater Philadelphia Health Action"I love it here. The doctor's are good, and the facility is nice and clean. It's just hard to reach them because it's a new location... I would suggest requesting an appointment through the patient portal if you can't reach them via phone."
— LocalityBiz review for PHMC Health Center on Cedar"This place is so unorganized and unprofessional. you schedule an appointment to avoid waiting. I've been sitting for over an hour waiting when I have an appointment."
— Birdeye review for GPHA Southeast Health Center"She recalled leaving in tears after a difficult appointment during which she felt belittled and mistreated by a doctor. But she wasn’t sure who to tell about the experience, and didn’t believe that she had any options to be treated elsewhere."
— Inquirer report regarding patient experience at Health Center 10More clinics in Philadelphia
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