McLaren Northern Michigan Heart & Vascular - Petoskey
Cardiology • Petoskey, MI
Ratings by platform
- Birdeye (Heart & Vascular specific): 2.9 out of 5 stars (17 reviews)
- Healthgrades (Heart & Vascular specific): 3.0 out of 5 stars (1 review)
- Birdeye (Hospital-wide): 3.3 out of 5 stars (693 reviews)
What patients say
Patients praise
- Examples of competent and supportive care in specific departments (e.g., labor and delivery)
- Friendly and professional staff in certain surgical or technician roles
- Cleanliness of facilities noted by some patients
Common complaints
- Difficulty scheduling appointments and long wait times
- Unresponsive administrative or customer service staff
- Reports of unprofessional or dismissive communication from medical staff
- Concerns regarding hospital cleanliness
- Issues with follow-through on medical test results and care coordination
In patients' words
"Getting an appointment is nearly impossible. The patient service is beyond terrible... I have left three messages for Nicki (?), the new patient coordinator... and I have not received a call back."
— Birdeye review for Heart & Vascular"Care was extremely good, but the room was disgusting and looked like it was never cleaned."
— RateMDs review for McLaren Petoskey"I delivered my second baby... and have nothing but good things to say about my experience. The delivery went as smoothly as possible with the help of staff."
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