Petaluma, CA Family Doctors - Sutter Health
Primary Care • Petaluma, CA
Ratings by platform
- WebMD, Healthgrades, Sutter Health internal ratings: 4.7-5.0/5.0 (for specific physicians) (Varies by doctor (e.g., 5-112 reviews))
What patients say
Patients praise
- Patients often report individual physicians are tentative, caring, and knowledgeable
- Positive doctor-patient communication and thoroughness reported by some patients
- High individual doctor ratings on platforms like WebMD and Healthgrades
Common complaints
- Billing and insurance disputes (e.g., unexpected high charges, lack of transparency)
- Scheduling difficulties (e.g., long wait times for appointments, frequent cancellations)
- Difficulty reaching live representatives or patient advocates
- Frustrating or unresponsive customer service/billing departments
In patients' words
"I love Dr. P. He is very thorough and caring. He has been my doctor for 12 years and my daughter's doctor for 10 years."
— Healthgrades (Review for Dr. John Pendleton)"This review is not about the Doctors, all that I have seen have been a tentative and caring. My issue is with their billing and scheduling."
— Better Business Bureau (Sutter Health)More clinics in Petaluma
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