Petaluma - Family Medicine, Internal Medicine
Family Medicine • Petaluma, CA
Ratings by platform
- Healthgrades (Dr. Kelley Liao): 5.0/5 (19)
- Yelp (Kaiser Permanente Petaluma): 2.8/5 (53)
- Healthgrades (Dr. Van Pena): 5.0/5 (8)
What patients say
Patients praise
- Highly skilled and compassionate individual providers
- Good listening skills and collaborative approach to care
- Thorough and attentive examinations by certain physicians
Common complaints
- Difficulties with appointment scheduling and long wait times
- Poor communication from office staff and administrative issues
- Perceived rushed appointments with insufficient time spent by providers
- Concerns regarding customer service and responsiveness to patient needs
In patients' words
"I absolutely love Dr. Liao! She is engaged, a great listener, and addresses concerns in a consultative way with valuing my input and looking at scientific input to help us make a collaborative decision."
— Healthgrades Review"This practice has some absolutely AMAZING providers, but the customer service is completely non-existent... It's such a bummer that so many amazing providers are at this practice, because it's IMPOSSIBLE to get an appointment to see one."
— LocalityBiz Review"Old school family doctor, who is compassionate, kind and exceptionally competent and committed to patients well being... If you have to wait, it's because he's taking time with other patients!"
— Healthgrades Review"The communication between the Dr and patient is terrible, the ability to get through to your Dr or even a department is nearly impossible... The one star is for their acupuncture Dept which is awesome... but the rest of the hospital deserves a zero star rating."
— LocalityBiz ReviewMore clinics in Petaluma
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Patients praise: Active listening and feeling heard by the provider · Knowledgeable, professional, and thorough clinical care.
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