Wound Care | Hackensack Meridian Health
Wound Care • Perth Amboy, NJ
Ratings by platform
- CMS HCAHPS survey via Momentary Labs: 2 out of 5 stars (1,006 patients surveyed)
- Vivian Health: 3.3 out of 5 stars (15 reviews)
What patients say
Patients praise
- availability of specialized services including an extensive wound care program and hyperbaric oxygen therapy
- positive feedback from some patients regarding nursing and medical staff kindness and care
- active educational initiatives regarding wound and foot health
Common complaints
- reports of poor staff responsiveness and long wait times
- concerns regarding cleanliness and hospital maintenance
- complaints about pain management protocols and staff communication
- anecdotal reports of unprofessional conduct and perceived lack of patient-centered care
In patients' words
"I had a terrible and even negligent experience at this hospital. The nurse dipped her finger directly into the bucket containing the medication where my son was supposed to soak his open wound... both the doctor on duty and the nurse, along with other staff members, treated us as if we were overreacting and were extremely rude and dismissive."
— LocalityBiz review"I can’t say enough positive things about this hospital staff... I felt like I was being treated like a family member. Which made me feel so relaxed and comforted. Nurses Nicolette and Alicia went above and beyond for me."
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