Physical Therapy and Rehabilitation at Raritan Bay Medical Center
Physical Medicine and Rehabilitation • Perth Amboy, NJ
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 2 out of 5 stars (overall hospital rating) (1,006 (hospital surveys))
- Birdeye/Google: 4.5 out of 5 stars (for Physical Therapy services) (6)
What patients say
Patients praise
- Positive, attentive, and knowledgeable interaction with specific physical therapists
- Effective treatment leading to improvement in physical conditions
- Reports of staff members providing compassionate care and support during recovery
- Cleanliness and flexibility of staff noted in specific outpatient settings
Common complaints
- Difficulties with communication and scheduling appointments
- Inconsistent customer service and responsiveness at the front desk
- General concerns regarding hospital cleanliness and noise levels in the broader medical center facility
- Reports of long wait times and issues with administrative processes in various departments
In patients' words
"I'm very pleased with Nicole's service. My shoulder has been tremendously improved since she has been helping me. Her infectious smile and energy kept me going to this place."
— Birdeye/Google Reviews"The physical therapist herself was very nice... The front desk staff never returned my calls to schedule an appointment. Their communication was very poor."
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