Substance Use & Mental Health Services in Peoria, IL
Addiction Medicine • Peoria, IL
Ratings by platform
- Birdeye (Trillium Place on Rochelle): 4.7/5 (9 reviews)
- Recovered TrustScore (Human Service Center): 4.2/5
- Detox To Rehab (New Leaf): 3.7/5 (7 reviews)
- Drugabuse.com (Trillium Place Residential Center): 4.2/5 (15 reviews)
What patients say
Patients praise
- Compassionate and dedicated individual staff members and therapists
- Effective treatment outcomes for some patients willing to engage in the process
- Positive impact of specialized centers like the Young Minds Center for youth
- Holistic and supportive approaches in certain outpatient settings
Common complaints
- Long wait times and limited availability of services
- Staff perceived as rude, unhelpful, or poorly trained in some instances
- Poor communication between facility staff and patients or families
- Frustration with rigid or unclear admission policies and intake processes
- Negative perceptions of facility accommodations or cleanliness in some reports
- Lack of sufficient follow-up or family involvement in treatment plans
In patients' words
"The mental health system is the worst side of the healthcare system. In many ways, the system is slow, it’s dated, and antiquated. It absolutely does not serve the person; it serves the path of least resistance."
— WCBU Peoria (Patient interview)"Staff has little to no experience, very rude and disrespectful. Don’t call and ask them any questions because the answers will change once you arrive."
— FindRehabCenters.org review for Addiction Recovery Center"Tara has been the best, most caring, helpful therapist I have ever had. I don’t even want to review her so well because she will only get busier. I was a complex case, but she sorted me out."
— LifeStance Health review (Provider Tara Lynn Livingston)More clinics in Peoria
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