Women's Care
Women's Health • Pensacola, FL
Ratings by platform
- The Women's Group (Internal Testimonials): 4.88 out of 5 stars (1348 reviews)
- Ascension Sacred Heart / UF Health Women's Care Center (Google Maps): 3.5 out of 5 stars (Approx. 3000 reviews (aggregated))
What patients say
Patients praise
- Many patients report professional, knowledgeable, and compassionate care from specific physicians and nursing staff
- Efficient check-in processes and friendly front-desk staff in some experiences
- Some patients feel comfortable, heard, and well-supported during pregnancies and surgeries
- High overall numerical ratings reported by some practices (e.g., The Women's Group)
Common complaints
- Long wait times for appointments and while in the office
- Reports of staff being rude, dismissive, or lacking sensitivity, particularly over the phone and at the reception desk
- Feelings of being rushed or unheard by certain physicians
- Lack of coordinated or effective care for specific health concerns like pregnancy or fertility planning
- Poor communication regarding medical results, prescriptions, and follow-up care
In patients' words
"Unfortunately the walls are thin and I could hear staff complaining the whole time about people being double booked. This place does not value or respect your time."
— Patient review for Ascension Sacred Heart / UF Health Women's Care Center"They have little consideration for pregnant patients. They leave us waiting for an hour or more when we have appointments... I had one occasion where they cut me off, let me in, and they just gave me a card for the next appointment and told me to leave, just like that with no information."
— Patient review for Community Health Northwest Florida Women's Care"I did not feel heard, safe, nor cared for during my visit."
— Patient review for The Women's Group regarding a specific physician experience"I wish I could rate less than one star. This is my second pregnancy with HCA, and the lack of compassion and coordinated care is thoroughly horrible... absolutely would recommend going anywhere but here for OB/GYN care."
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