Mental health and wellness | HCA Florida West Hospital
Mental Health • Pensacola, FL
Ratings by platform
- Various Review Platforms: 4.1/5 (2,498 (FindMentalHealthFacilities), 153 (Birdeye))
- National/Official Healthcare Quality Databases: Approximately 71% - 87% satisfaction ratings (varies by source/metric) (456 (HCAHPS survey))
What patients say
Patients praise
- Compassionate and professional nursing/medical care reported by many patients
- Efficient emergency room experience for some patients
- Effective communication from staff regarding treatment plans
- Clean and well-maintained facility environment
Common complaints
- Long wait times for critical testing/care
- Billing department issues and lack of clarity on financial assistance
- Perceived unprofessionalism or lack of empathy from some staff/physicians
- Concerns about privacy of patient information being discussed by staff
In patients' words
"The doctors and staff are exceptional in their approach and treatment... This hospital HCA Fl West has the very best in Nurse's, Doctor's, and rehab staff in any I have visited by far!"
— Patient review, FindMentalHealthFacilities.org"I asked for financial assistance. I was lied to by 4 different phone representatives... All lies."
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