HCA Florida West Primary Care
Family Medicine • Pensacola, FL
Ratings by platform
- Birdeye (Aggregate): 4.6 out of 5 stars (based on 110 reviews) (110 reviews)
What patients say
Patients praise
- Attentive and thorough care from many doctors and nurse practitioners
- Friendly and compassionate office staff and nurses
- Generally minimal waiting times at several locations
- Effective communication and willingness to listen to patient concerns
- Good appointment availability for some services
Common complaints
- Difficulties reaching the office by phone and long hold times
- Concerns regarding communication issues and scheduling errors
- Perceived lack of attentiveness or poor bedside manner by some providers
- Issues with administrative tasks such as losing lab work or failing to relay clinical notes to insurance
In patients' words
"The Doctors and staff were kind, compassionate, and knowledgeable from the moment we arrived."
— Birdeye review"Worst physicians practice I have ever been in... Dr Hawthorne displays horrible bedside manner... Horrible office staff and doctors."
— LocalityBiz review"I love how PA Murray actually LISTENS to me! I never felt brushed off like I had felt with previous other medical providers."
— LocalityBiz review"Waited on hold 14 minutes because HCA decided to centralize all phone systems... I see from these Google reviews that HCA can pay people to respond to five star Google reviews, but not pay people to answer the phone."
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