Family Vision Associates: Optometrist in Parsippany

Patients praise

• Doctors, particularly Dr. Kapiloff, are frequently praised for being thorough, patient, compassionate, and skilled at listening.
• Welcoming, family-oriented, and non-pushy environment.
• Efficient office visits with minimal wait times for some patients.
• Knowledgeable and helpful optical staff for glasses selection.

Common complaints

• Complaints regarding front desk staff demeanor, occasionally described as rude, unfriendly, or ignoring patients.
• Concerns regarding billing record-keeping and insurance/copay management.
• Difficulty scheduling appointments, particularly for after-work hours which may require booking months in advance.