Urology Services - University of Utah Health

Patients praise

• High level of satisfaction with individual physician expertise and professionalism, particularly among specialized urologists in the region
• Appreciation for clear communication and thorough explanations of medical conditions and treatment plans
• Positive experiences with care coordination and feeling at ease during procedures
• Convenience of clinic locations and use of patient portals like MyChart for communication

Common complaints

• Reports of administrative issues such as difficulty with electronic prescriptions and scheduling errors
• Complaints regarding billing practices and perceived overcharging for annual visits
• Patient dissatisfaction with wait times in emergency care settings at the broader health system level
• Occasional reports of perceived rude or condescending staff interactions