Internal Medicine - Intermountain Health | Find a Doctor in Utah ...
Internal Medicine • Park City, UT
Ratings by platform
- Intermountain Health (Dr. Brian S. Krachman, DO) – doctors.intermountainhealth.org: 4.9 out of 5 (26 reviews; 173 ratings)
- Intermountain Health Park City Hospital – Birdeye: 4.3 out of 5 (340 reviews)
- Dr. Jeffrey Strong (WebMD Care) – WebMD: 4.5 out of 5 (27 ratings)
- Dr. Michael Kagen (Healthgrades) – Healthgrades: 4.0 out of 5 (7 reviews)
- Canyons Village Medical Clinic (Intermountain Healthcare) – Birdeye: 3.7 out of 5 (9 reviews)
- Intermountain Health Park City Clinic – Round Valley – Birdeye: 4.6 out of 5 (254 reviews)
- Intermountain Health Park City InstaCare – Birdeye: 4.7 out of 5 (671 reviews)
- INTERMOUNTAIN HEALTH CARE (Yelp) – Yelp: Waiting over an hour reported (rating not shown in snippet) (22 reviews (updated July 2026))
What patients say
Patients praise
- Providers described as thorough, professional, and attentive to patient concerns (e.g., not rushed; takes time to ask questions).
- Positive staff/clinic experiences and friendliness reported in reviews.
- Some locations/clinics show relatively high star ratings on aggregate review sites (e.g., 4.6–4.7 for Round Valley and InstaCare).
Common complaints
- Negative experiences include long wait times and delayed care/processing.
- Complaints about staff behavior and treatment (e.g., perceived dismissal/condescension, microaggressions).
- Operational issues such as appointment cancellations, lack of follow-up, and billing problems are mentioned.
- Trustpilot/reputation feedback suggests centralized call-center and referral-processing delays impacting patient experience.
In patients' words
"“My visit with Dr Krachman didn’t feel rushed at all. I felt like he asked questions of me to get to know me better.”"
— doctors.intermountainhealth.org (Dr. Brian S. Krachman profile)"“This is a terrible office... the staff did not notify me with any existing follow-up appointment... [and] the appt was just cancelled and I needed to reschedule.”"
— Birdeye review for Intermountain Health Park City Hospital"“Dr. Michael Kagen is the rudest, most dismissive physician I have ever met... Appointment was rushed.”"
— Healthgrades review for Dr. Michael Kagen"“...insurance billing is an absolute nightmare... incorrect billed insurance multiple times... wasted... hours on the phone.”"
— Birdeye review for Canyons Village Medical Clinic – Intermountain Healthcare"“We waited for over an hour while my dad just waited in his room.”"
— Yelp page for INTERMOUNTAIN HEALTH CARE (Park City)More clinics in Park City
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