West Tennessee Healthcare Henry County Hospital ...
Critical Care Medicine • Paris, TN
Ratings by platform
- Momentary Labs: 4 out of 5 (4★ overall patient satisfaction) (281 patient surveys)
- MedicalRecords.com: 2.7 (52 reviews)
- Yelp: Not shown in provided snippet (Not shown in provided snippet)
- Healthgrades: Patient Experience: 71% would definitely recommend; 75% gave 9 or 10 (ratings distribution) (Not shown in provided snippet)
What patients say
Patients praise
- High doctor communication in patient experience metrics
- High rates of cleanliness and quietness (HCAHPS-based)
- Meaningful share of patients would definitely recommend / high top-box ratings (9–10)
Common complaints
- Negative patient comments about ER wait times and slow front office/ER service
- Complaints about poor communication and lack of professionalism
- Billing/administrative irritation mentioned (unexpected bill after visit)
In patients' words
"“Absolutely the worst E.R. I’ve ever been to. If I could give them negative stars I would!”"
— MedicalRecords.com – Henry County Medical Center"“The ER is the worse. Front office staff are rude and not friendly at all And if you ever get back in the ER they are slow. I waited 5 hours to try and get ...”"
— Yelp – Henry County Medical Center"“The hospital's top strength is in doctor communication, where 88.0% of patients reported that doctors always communicated well…”"
— Momentary Labs – West Tennessee Healthcare Henry County Hospital (HCAHPS-based)"“71% patients recommend this hospital. … 75% … gave a rating of 9 or 10”"
— Healthgrades – Henry County Medical CenterMore clinics in Paris
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