Urgent Care - Anchorage & Wasilla, AK - Alaska Medical
Urgent Care • Palmer, AK
Ratings by platform
- Birdeye (Urgent Care at Lake Lucille): 3.6 out of 5 stars (210 reviews)
- Birdeye (Mat-Su Urgent Care Settler's Bay): 4.6 out of 5 stars (378 reviews)
- Google (Mat-Su Urgent Care Palmer): 4.5 out of 5 stars (656 reviews)
- Solv Health (Mat-Su Regional Urgent Care): 1.0 out of 5 stars (Not specified (Solv health))
What patients say
Patients praise
- Attentive, caring, and professional medical staff and physicians
- Clean and modern facilities
- Efficient intake and check-in processes mentioned by some patients
- Clear communication about treatment options and medical guidance
Common complaints
- Long wait times for tests and appointments
- Difficulty in obtaining follow-up results or radiology reports
- Communication issues between front desk staff and patients regarding status updates
In patients' words
"Out of state on vacation, we were seen in good time, treated very kindly & respectfully by the front office staff & given clear information about procedures. My provider, a male FNP was one of the best, most caring & competent professionals I've ever encountered."
— Alaska Urgent Care LLC Patient Review"We have had a few excellent experiences with Urgent Care at Lake and the staff are patient, caring, knowledgeable and even cheerful despite how insanely busy and overwhelmed they have been..."
— Urgent Care at Lake Lucille Testimonials"I called to ask when they were coming out she said her nurse was grabbing the test and swabs and she should be out in a few minutes. She came out 13 minutes later."
— Urgent Care at Lake Lucille Patient Review"When I called the office the receptionist told me they have no idea if my results were sent to radiology, what the status was, and he had no way of finding out. He instructed me to wait. That was nearly a month ago...nothing."
— Alaska Urgent Care LLC Patient ReviewMore clinics in Palmer
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