Urology at Antelope Valley Medical Offices - Kaiser Permanente
Urology • Palmdale, CA
Ratings by platform
- Birdeye/Google (Kaiser Permanente Antelope Valley Medical Offices): 4.4 out of 5 stars (based on 184 reviews) (184 reviews)
What patients say
Patients praise
- Professional, kind, and knowledgeable medical staff in general clinic settings
- Efficient and helpful laboratory personnel
- Many patients report doctors who listen and take time with them
Common complaints
- Inconsistent customer service and reports of rude staff
- Frustration with appointment wait times and delays in prescription refills
- Patient concerns regarding communication, thoroughness of care, and treatment explanations in the urology department
In patients' words
"Some reviewers report instances where reception staff appeared disengaged or unhelpful, citing poor communication or neglect of assistance."
— Wheree"In particular, the Urology department has not given me information on the the nature, risks, and benefits of all treatment options... Kaiser Urology doctors have not provided clear information about my condition and treatment options..."
— Documented complaint (lahousingpermitsandrentadjustmentcommission.com)"Multiple doctors are described as thorough, knowledgeable, and gentle, taking time to listen, explain everything very well, and answer all questions and concerns."
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