VIP Urgent Care: Home
Urgent Care • Palm Springs, CA
Ratings by platform
- Birdeye: 2.9 star rating (149 reviews)
- MapQuest: average wait time cited (30 to 45 minutes) (77)
- Solv: 5.0 out of 5.0 (1 patient rating)
- Doctor In Town: 3.0 (N/A)
What patients say
Patients praise
- Friendly/professional staff and doctors in some reviews
- Care described as quick/efficient in some reviews
- Patients report being helped with treatment (e.g., stitches/ointments, X-rays) in some reviews
Common complaints
- Low overall rating on Birdeye (2.9) suggesting dissatisfaction
- Reports of dismissing/insufficient attention to pain or treating issues (e.g., worker’s comp pain dismissal)
- Complaints about incorrect/insufficient medical treatment (e.g., wrong medication/course of treatment, presumed COVID/incorrect testing focus)
- Claims of serious mismanagement of injuries (e.g., foot fracture needing surgery but told not to put weight on it)
In patients' words
"“VIP Urgent Care has a 2.9 star rating with 149 reviews.”"
— Birdeye business profile summary"“Desk staff attentive, nurse was friendly and professional and the doctor came almost immediately after my vitals...”"
— Yelp review highlight"“VIP Urgent Care is terrible! My daughter broke her foot in 3 places and could not put any weight on it. The doctor told her she would need surgery and not put any weight on it. While waiting...”"
— MapQuest reviews excerpt"“Never coming here again!!!!” (after describing concerns about diagnosis/testing and wrong medication for sinus infection)"
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