Express Medical Group (Family Practice, Urgent Care ...
Wound Care • Palatka, FL
Ratings by platform
- Birdeye (Express Family Care East Palatka): 4.2 out of 5 stars (36 reviews)
What patients say
Patients praise
- Friendly and efficient staff interactions
- Helpful and supportive patient care, particularly regarding urgent medical needs
- Affordable medical imaging services
- Praise for specific providers (e.g., Dr. Gaines)
Common complaints
- Long wait times
- Issues with billing or copay refunds
- Concerns regarding quality of care and medication management
- Reports of unprofessional staff interactions
In patients' words
"Dr. Gaines is fantastic, and the office staff matches his level of care—friendly, efficient, and truly on top of things."
— Birdeye (Express Family Care East Palatka)"Staff was cordial and warm, really helpful when I was feeling so ill... I'm thankful there are still medical personnel who still care about people!"
— LocalityBiz (Express Medical Imaging)"Long wait, unprofessional staff, incompetent! I've been coming to this location for years, over the last few months the wait and quality of care has vastly ..."
— Yelp (MedEx Medical Express)More clinics in Palatka
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