Express Clinic Primary Care - Express Family Care
Hospital • Palatka, FL
Ratings by platform
- Birdeye (Express Family Care East Palatka): 4.2/5 stars (36 reviews)
- Trustindex.io (Express Urgent Care of Palatka): 3.8/5 stars (106 reviews)
- Birdeye (MedEx Urgent Care of Palatka): 3.8/5 stars (125 reviews)
What patients say
Patients praise
- Friendly and helpful staff in some interactions
- Efficient and quick diagnostic services (labs, imaging) in some instances
- Knowledgeable and professional medical providers (physicians/doctors) reported by some patients
- Convenient access to urgent care and physicals
Common complaints
- Long wait times, especially for families with children
- Dissatisfaction with front desk and administrative staff behavior
- Issues with medication refills and patient status verification
- Difficulty with insurance acceptance or sudden changes in provider status
In patients' words
"Dr. Gaines is fantastic, and the office staff matches his level of care—friendly, efficient, and truly on top of things."
— Birdeye - Express Family Care East Palatka patient review"They made us wait almost 3 hours with a 3 month old, 15 month old, 3 year old and 11 year old... The front desk associate had the worst sour ass expression on her face."
— Trustindex.io - Express Urgent Care of Palatka patient review"Husband and I had checkups in July, called recently for his gout med refill and was told we are not patients and they do not take FHCP."
— Apple Maps/Yelp - Express Family Care/Urgent Care patient reviewMore clinics in Palatka
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