Orthopedics and Sports Medicine - Pagosa Springs Medical Center
Orthopedics • Pagosa Springs, CO
Ratings by platform
- Healthgrades (Dr. William Webb): 4.3/5 stars (based on 6 ratings) (6 ratings)
- Homefacts (aggregated hospital survey): 53/100 (overall hospital patient survey rating) (172 surveys reported)
What patients say
Patients praise
- Specific praise for orthopedic surgeons, particularly Dr. William Webb, citing expertise and attentiveness
- Positive experiences with surgical outcomes and pre-operative care
- Staff described as kind and caring by some patients
Common complaints
- Reports of recurring administrative and billing errors
- Concerns regarding communication with staff, including phone responsiveness
- Instances of reported professional incompetence and poor patient care in certain departments
- Lower scores in specific patient survey metrics, such as quietness, cleanliness, and pain management control
In patients' words
"I cannot say enough about my entire experience. The surgeon, Dr. Webb, and his staff were amazing. At PSMC, the pre-op was smooth and the staff was very caring."
— Pagosa Springs Medical Center Testimonials Page"This hospital has serious billing issues as well... I have been receiving a bill for services from 11/02/17 and it has been paid in full since conception. I am still getting a bill for $145.00 to this date I receive one every month."
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