Pagosa Springs Integrated Healthcare - Axis Health System

Patients praise

• High satisfaction with specific individual practitioners and clinical staff, who are often described as compassionate, professional, and attentive
• Appreciation for the integrated, whole-person approach to healthcare (medical, dental, behavioral)
• Positive experiences with dental care services and staff
• Recognition as a Patient-Centered Medical Home

Common complaints

• Administrative and scheduling difficulties, including poor front desk responsiveness and lack of communication regarding provider departures
• Long wait times for appointments and delays in prescription refills
• Inconsistent follow-up and difficulty accessing mental health therapists or getting calls returned
• Frustration with perceived organizational changes post-merger or rebranding