Southwestern Colorado ENT Specialty Clinic
Ear, Nose and Throat • Pagosa Springs, CO
Ratings by platform
- Wanderlog: 3.5/5 (Wanderlog) (Not explicitly stated)
What patients say
Patients praise
- Some patients found the office to be polite and easy to deal with
- Some staff described as friendly, patient, and attentive
Common complaints
- Difficulties in scheduling appointments
- Lack of responsiveness to phone calls and emails
- Inconsistent information regarding billing and surgery payments
- Perceived rudeness from administrative and office staff
- Frustration with administrative management and communication policies
In patients' words
"No one was ever able to tell me what I needed to pay... No one ever called... The manager has now decided to deny my 1 1/2 year old surgery because of my attitude... Would not recommend this place to ANYONE."
— Wanderlog review"Stay away from Schackel and Southwestern CO ENT. Hands down the worst experience I've ever had with a medical professional."
— Reddit (r/Durango)"A great office to deal with. Everyone was polite and easy to talk to."
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