Ear, Nose, and Throat Archives
Ear, Nose and Throat • Pagosa Springs, CO
Ratings by platform
- Healthgrades (for specific provider): 3.6 out of 5 stars (5 ratings)
What patients say
Patients praise
- Friendly, attentive, and compassionate staff members
- Thorough clinical examinations that provided stress relief for patients
- Confidence in the expertise and knowledge of some providers
Common complaints
- Communication difficulties, including lack of responsiveness to phone calls and emails
- Frustration with administrative functions like scheduling and billing transparency
- Complaints regarding perceived rudeness or condescending behavior from specific providers and management
- Instances where patients felt their concerns were not listened to or that procedures were rushed
In patients' words
"Southwestern Colorado Ear, Nose & Throat Assoc has received mixed reviews with some customers expressing frustration over communication issues and administrative functions... However, positive comments highlighted the friendly staff members who were patient and attentive during visits."
— Wanderlog"Erin was not very nice. Short almost felt rude... If she would have slowed down and listened to me instead of just rushing."
— Healthgrades"I saw Erin with a hole in my eardrum. She was very thorough in her exam and her compassionate treatment relieved my stress about this condition. I think she's great!"
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